Privacy Policy
Last Updated: July 2026
At GeoQuest IOW, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, and how we use it when you use the GeoQuest IOW website and game.
By creating an account or using GeoQuest IOW, you agree to this Privacy Policy.
Who We Are
GeoQuest IOW is an interactive exploration game designed to encourage people to discover the Isle of Wight through real-world adventures, educational content, and local business partnerships.
Website:
https://geoquestiow.co.uk
Contact Email:
sales@vinceweb.co.uk
Information We Collect
When you create an account or use GeoQuest IOW, we may collect the following information:
Account Information
- Name or chosen username
- Email address
- Encrypted password
- Account creation date
- Login history
Gameplay Information
- Experience (XP)
- Player level
- Achievement badges
- Completed trails
- Rewards earned
- Discovery history
- Challenge progress
- Referrals
Location Information
GeoQuest IOW uses your device’s location to:
- Display nearby GeoQuest locations
- Verify discoveries
- Unlock nearby content
Your live location is only used while you are actively playing and is not continuously tracked.
We do not create a live history of your movements around the Island.
Device Information
We may collect limited technical information such as:
- Browser type
- Device type
- Operating system
- Screen size
- IP address (for security and fraud prevention)
How We Use Your Information
We use your information to:
- Create and manage your account
- Save your game progress
- Verify discoveries
- Award XP and badges
- Prevent cheating and abuse
- Improve gameplay
- Provide customer support
- Monitor system performance
- Maintain website security
We will never sell your personal information to third parties.
Business Partners
GeoQuest IOW works with local businesses and attractions.
Partners may know that a reward has been redeemed at their location, but they do not receive your personal account information unless you choose to provide it directly.
Cookies
GeoQuest IOW uses cookies to:
- Keep you signed in
- Remember your preferences
- Improve website performance
- Protect your account
- Help prevent fraudulent activity
You can disable cookies in your browser, although some features of the website may no longer work correctly.
Data Security
We take security seriously.
Your information is protected using industry-standard security practices, including:
- Encrypted passwords
- Secure authentication
- Protected player sessions
- Security monitoring
- Rate limiting to prevent abuse
- Regular software updates
No system connected to the internet can ever be guaranteed to be 100% secure, but we work hard to protect your information.
How Long We Keep Your Information
We keep your information only for as long as necessary to operate GeoQuest IOW and meet our legal obligations.
Typically:
- Account information is retained while your account remains active.
- Gameplay progress is retained while your account is active.
- Security logs are retained for a limited period to investigate abuse and maintain system security.
- Backup copies are retained only for disaster recovery purposes and are removed according to our backup schedule.
If you request deletion of your account, we will remove or anonymise your personal information unless we are required by law to retain certain records.
Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Request deletion of your account and personal information.
- Object to certain types of processing.
- Request a copy of your personal data where applicable.
To make a request, please contact us using the details below.
Children’s Privacy
GeoQuest IOW is designed to be enjoyed by families and schools.
Players under the age of 13 should use the service only with the knowledge and supervision of a parent, guardian, or teacher.
We encourage parents and guardians to be involved in children’s online activities.
Third-Party Services
GeoQuest IOW may use trusted third-party services to operate the website, such as:
- Website hosting
- Email delivery
- Mapping services
- Analytics (where enabled)
- Security services
These providers process information only as necessary to deliver their services.
External Links
GeoQuest IOW may contain links to external websites, including partner businesses and attractions.
We are not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the website, the game, or legal requirements.
The latest version will always be available on this page, with the date of the most recent update shown at the top.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us:
GeoQuest IOW
Website: https://geoquestiow.co.uk
Email: sales@vinceweb.co.uk
Summary
GeoQuest IOW has been created to help people discover and enjoy the Isle of Wight in a fun, educational, and responsible way.
We respect your privacy, collect only the information needed to operate the service, protect it using appropriate security measures, and never sell your personal information.
Thank you for being part of the GeoQuest IOW community.
Discover the Isle Like Never Before.
